ITIL documentation for Grouper.

We have released ITIL (Information Technology Infrastructure Library) documentation for the live Grouper service.

We have released ITIL (Information Technology Infrastructure Library) documentation for the live Grouper service. The purpose of this ITIL document is to:

  • Provide a description of the live Grouper service

  • Document the scope of the live Grouper service in terms of customer base

  • Define the targets that will apply to delivery and support of the live Grouper service

  • Provide a description of the service management processes that will be implemented to support the live Grouper service

  • Define how performance of the live Grouper service will be measured and reported on

The ITIL document will be uploaded to the GFIVO Resources page soon. 

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