ITIL documentation for Grouper.

We will be releasing ITIL (the IT Infrastructure Library) documentation for Grouper shortly. ITIL is essentially a series of documents that are used to aid the implementation of a lifecycle framework for IT Service Management.

We will be releasing ITIL (the IT Infrastructure Library) documentation for Grouper shortly. ITIL is essentially a series of documents that are used to aid the implementation of a lifecycle framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation. It also aligned with the international standard, ISO 20000.

It is hoped that this ITIL documentation will be beneficial to Helpdesk when they deal with calls regarding Grouper. The ITIL documentation will clearly state on how to handle Grouper specific calls and who to contact in the event of an emergency.

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